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LIVDESIGN – Standard Terms and Conditions

1. Definitions

  • “LIVDESIGN”, “we”, “our”, “us” refers to LIVDESIGN Studio and its representatives.

  • “Client”, “you”, “your” refers to the person, firm, or company engaging our services.

  • “Project” refers to the interior design and/or construction/renovation work described in our proposal, drawings, or invoice.

2. Scope of Work

  • The scope of work will be clearly defined in the proposal, drawings, work order, or invoice shared with the client.

  • Any work or service not expressly mentioned in the agreed scope (such as additional rooms, extra finishes, civil modifications, electrical changes, or custom furniture) will be treated as additional work and charged separately at rates decided by LIVDESIGN.

3. Design Services

  • LIVDESIGN will prepare concept designs, 2D drawings, 3D views, and other documentation as per the mutually agreed scope.

  • Design fees cover only the design and planning services described; any additional design revisions beyond the agreed number will attract extra charges.

4. Project Execution and Site Conditions

  • The client must provide free, safe, and uninterrupted access to the site during working hours for our team, contractors, and delivery partners.

  • Any delays caused by restricted site access, building rules, permissions, or client-side issues will extend the project timeline and may attract additional site-handling or idle manpower charges.

5. Structural and Civil Work

  • LIVDESIGN will not alter any load-bearing walls, structural members, or major civil elements without written approval from a qualified structural engineer and the client.

  • The client is responsible for providing all necessary approvals, NOCs, and permissions from society, builder, or local authorities before commencement of civil or structural work.

6. Electrical, Plumbing, and Services

  • Any electrical, plumbing, HVAC, or networking work included in the scope will be executed as per standard practices and local codes, based on the existing condition of the site.

  • If existing wiring, plumbing lines, or services are found defective or unsafe during execution, rectification will be treated as additional work and billed separately.

7. Materials, Finishes, and Substitutions

  • The type and quality of materials (like plywood, laminates, hardware, paints, tiles, fittings, etc.) will be as specified in the BOQ or proposal.

  • In case a selected brand/model is unavailable or discontinued, LIVDESIGN may propose an equivalent or near-equivalent alternative, and any cost difference will be payable by the client.

8. Quality and Workmanship

  • LIVDESIGN will use skilled labor and standard industry practices to ensure good workmanship and finish, within the mutually agreed budget and scope.

  • Minor variations in shade, texture, and finish (within acceptable industry tolerance) shall not be considered defects.

9. Project Timelines

  • An estimated project timeline will be provided at the time of confirmation; this is an estimate and not a guaranteed completion date.

  • Delays caused by late client decisions, design changes, material unavailability, payment delays, or factors beyond LIVDESIGN’s control (such as strikes, lockdowns, transport issues, or force majeure events) will extend the timeline accordingly without penalty to LIVDESIGN.

10. Payment Terms

  • Invoices must be paid within 7 days from the invoice date unless a different timeline is agreed in writing.

  • Standard payment structure: 60% on project commencement, 35% during work in progress (as milestones are achieved), 3% after completion before final cleaning, and 2% at handover.

  • Any items or services added beyond the original scope will be invoiced separately and must be paid as per the supplementary invoice terms.

11. Payment Methods and Late Payment

  • We accept UPI, bank transfer, credit card, and cheque as valid modes of payment, to the account details mentioned on the invoice.

  • A late charge of 3% per month applies to any unpaid balance after the due date and will continue to accrue daily until full payment is received.

12. Taxes and Government Levies

  • All prices are exclusive of applicable taxes (such as GST or other government levies) unless explicitly mentioned as “inclusive”.

  • Applicable taxes will be added to the invoice as required by law and are payable by the client.

13. Variations and Change Requests

  • Any change in design, material, layout, or scope requested by the client after approval will be treated as a variation.

  • LIVDESIGN will share revised cost and time impact for such variations, and work will proceed only after written or email confirmation from the client.

14. Site Safety and Responsibilities

  • LIVDESIGN will take reasonable care to maintain a safe working environment; however, the site remains under the client’s overall control and risk.

  • The client must ensure no unauthorized persons, pets, or children interfere with work, tools, or materials at site.

15. Damages and Existing Conditions

  • LIVDESIGN is not responsible for pre-existing defects, leakages, cracks, or structural issues at site that may be exposed during work.

  • Any repair or rectification of such pre-existing issues will be treated as additional work and charged separately after client approval.

16. Warranty and After-Sales Support

  • LIVDESIGN will provide a limited workmanship warranty (for a defined period, e.g., 12 months from handover) on fixed interior works, subject to normal usage.

  • Manufacturer warranties (for appliances, hardware, lights, etc.) are provided directly by the respective brands, and the client must contact them for after-sales service.

17. Ownership of Designs and Intellectual Property

  • All design concepts, drawings, 3D renderings, and documentation created by LIVDESIGN remain the intellectual property of LIVDESIGN until full payment is received.

  • After full payment, the client receives a non-transferable right to use the designs for the specific project only; designs cannot be shared with or executed by other agencies without written consent of LIVDESIGN.

18. Photographs and Marketing

  • LIVDESIGN reserves the right to photograph or video record the project before, during, and after completion for portfolio, marketing, and social media purposes, while respecting client privacy.

  • If the client does not wish their name or specific details to be shared, they must inform LIVDESIGN in writing; in such cases, images may be used without personal identifiers.

19. Confidentiality

  • All personal, financial, and project-related information shared by the client will be treated as confidential and will not be disclosed to third parties without consent, except as required by law or for execution of the project.

  • LIVDESIGN expects the client to maintain confidentiality regarding proprietary designs, processes, and pricing details shared during the project.

20. Cancellation, Suspension, and Termination

  • If the client cancels the project after confirmation, all work completed and materials ordered up to that point will be billed and payable immediately, and any advance payments are non-refundable.

  • LIVDESIGN may suspend or terminate work if payments are delayed, site access is denied, or repeated instructions are given that compromise safety, legality, or quality; in such cases, all dues become immediately payable.

21. Dispute Resolution

  • Any dispute regarding invoices must be raised within 2 days of receipt; if no dispute is raised within this period, the invoice will be deemed accepted.

  • Both parties will first attempt to resolve disputes amicably through discussion; if unresolved, disputes will be referred to arbitration or appropriate legal remedies as per applicable law.

22. Governing Law and Jurisdiction

  • These terms and conditions shall be governed by the laws of India.

  • The courts of Bhubaneswar, Odisha shall have exclusive jurisdiction for any disputes arising out of or in connection with this agreement.

23. Acceptance of Terms

  • By making a payment, signing the proposal, or allowing work to commence, the client confirms that they have read, understood, and agreed to these Terms and Conditions of LIVDESIGN.

  • These terms may be updated by LIVDESIGN from time to time; the version in force at the time of project confirmation will apply to that project.